We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

As of January 21st all PPE (personal protective equipment) and infection control related products are non-cancellable and non-returnable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or to initiate your return via email using the same email that is attached to your customer account.

To initiate a return, you can contact us at support@medi-wheels.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please do not ship your returns to us until after we have approved your return.

You can always contact us for any questions regarding returns at support@medi-wheels.com. We appreciate our customer's business and will always do our best to resolve any issues.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and promptly resolve the issue.

Exceptions
Certain types of items cannot be returned, such as personal protective equipment, infection control related products (such as hand sanitizer, disinfectant wipes, etc.), perishable goods (such as test kits, solutions, etc.) and personal care goods (such as personal hygiene products). We also do not accept returns for hazmat items (hazardous materials, flammable liquids or gases). Please get in touch if you have questions or concerns about your specific item. 

Exchanges
You may make an exchange if you choose to do so.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please wait 3 to 5 days for the funds to clear and post to your account.